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RETURN POLICY

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get the full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

We accept the return of products. Customers have the right to apply for a return within 30 days after the receipt of the product. 
Please simply send us an email to [email protected] if you not happy with our product. We will send you a label issued by our shipping partmer. They will take the product back for us. So it does not cost you anything to return. It is completely hassle free and no questions ask 


Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected]

Please contact our Customer service at info@shineurikitchen.com to get the return address.