Got a burning question? Try our FAQs

About Us

What makes Shineuri  unique?

We’re on a mission to craft well-designed, non-toxic ceramic cookware that thoughtfully raises the standards of what you cook with. Simply put, our products are designed to make your life easier and healthier, no matter your level of expertise.

Where does the Shineuri name come from?

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Where are Caraway products made?

Our founder designed Shineuri in New York and vetted cookware vendors all over the world when deciding where to produce. Our products are all made in world-class factories based in China, all of which adhere to our strict ethical manufacturing practices and maintain the required standards for BSCI or SMETA. As part of the Shineuri family, our partners have the same, thoughtful work environments we provide for our own employees. Responsibility and ethical manufacturing are core Shineuri values; we feel strongly about building personal, long-lasting relationships with our suppliers and offering a transparent look into the process. We visit our manufacturers frequently to see how we can make every Shineuri product better—choosing materials, taking inventory of sustainability efforts and our carbon footprint, and streamlining the process from the work table to your kitchen door.

Orders

What payment methods do you accept?

We accept most major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal, Amazon Pay, and Afterpay.

Can I cancel an order after it’s been placed?

You can cancel an order up until receiving your shipping notification. If your order has already been shipped, reach out to us at info@shineurikitchen.com to set up a return.

What days do you deliver on?

Our shipping partners deliver Monday to Saturday. Packages shipped with USP may deliver Sunday depending on your area.

My order has shipped, where can I track it?

You can view all recent and shipped orders in this chat. Simply select the order you would like to view from the main chat menu!

How come I don’t see any updates on my tracking information?

Don’t stress! If your tracking information says “Label Processed,” that means we’re busy getting your order prepared to ship. Orders are usually processed and shipped within two business days.

I placed my order but haven't received my confirmation email. What next?

If you haven't received a confirmation within a few hours of placing your order, check your Spam or Junk folders, or reach out to us at info@shineurikitchen.com or through chat!

Product

Why does Caraway cookware cost so much less than other cookware?

We cut out the middleman and sell directly from us to you, which means we’ve eliminated high and unnecessary retail markups!

What can I make in Shineuri cookware?

Anything that you can dream up! Our essential cookware set is versatile enough to handle all sorts of recipes–from scrambled eggs to a demi-glace.

What materials are your pots and pans made of?

Our pots and pans are made with aluminum and have a stainless steel base & handles. The interior is made with a non-stick ceramic coating free of toxins, lead, cadmium, PTFE (Teflon®), PFOA and other harmful chemicals.

What’s so great about ceramic non-stick vs Teflon®, stainless steel or cast iron?

Check out our product page under Shop above - we’ve put together a fancy little chart for you to explain the difference

Is Shineuri cookware oven safe? Induction safe?

Yes and yes! Each piece of cookware is designed purposefully to be used in and on all cooking surfaces, including induction cooktops. Our cookware can handle up to 550°F without breaking a sweat.

Shipping & Returns

Where does Shineuri ship?

We ship to all states in the USA.  Not including Hawaii & Alaska.Unfortunately, we do not ship to APO and FPO addresses, or PO Boxes either.

How much does shipping cost?

Standard shipping is free on all purchases for orders originating in the continental US. Shipping to Hawaii, Alaska, or any expedited shipping option will come at an additional cost. You can see specific shipping charges once you checkout.

When exactly will I receive my order?

For standard shipping in the continental US, between 4–7 business days once your order has been processed. Expedited shipping can arrive as soon as the next day. If your order has already shipped, you can track your order here.

Do you offer a trial period?

We want you to find cookware that best fits the way you actually cook—and you can't find what fits best until you start cooking. If our products do not spark joy within the first 30 days, send it back to us no questions asked.

Can I return a gift card?

Unfortunately, we cannot accept gift card returns. But we’re confident you can find someone in your life who needs to upgrade their cookware!

I cooked in the product I am returning! What do you do with used returned items?

All returned Shineuri cookware is donated as long as it is in good condition, otherwise we recycle.

My cookware arrived damaged. What do I do?

We try to make sure everything runs smoothly–but life happens. Contact us in chat or email us at info@shineurikitchen.com and we’ll sort you out!

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