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Purchasing Policy


PRODUCT SALES AND DELIVERY

Most orders are shipped within 2 days of receipt. However, depending on demand for the product, some items may require up to 1 weeks for shipping. You should allow additional times for the shipping of products from our warehouse to you.

CANCELLED ORDERS

Orders can be cancelled only prior to payment processing. Orders that are being status for shipped, can not be cancelled. For all shipping enquiry please send us an email at info@shineurikitchen.com. We will reply within 24 hours.

30-DAY GUARANTEE ON RETURNS & EXCHANGES

We will gladly accept any return within 30 days, procided the item is in new or like-new condition (see Return Policy). We will only issue a refund or send a replacement ad needed once the item has been received in our warehouse.


Your Satisfaction is 100% Guaranteed. If you are dissatisfied with any merchandise from Shineuri for any reason, simply return the product within 30 days for an easy refund of your purchase price, excluding shipping and handling.

RETURN INFORMATION



Follow return information which is shipped with each package.

Please send us an email prior to your return. We will provide you the shipping label, so you can return it for free of charge.Along with your return, be sure to include the following:


1. Your order number and/or your complete name, address, and billing phone or email address

2. A detailed explanation regarding your reason for returning the item(s) 

3. Information about whether you would like a refund or a replacement

EXCEPTIONS TO OUR RETURN POLICY

* Consumable items (such as products that can be diminished or used up) are not returnable once they have been opened.However,we will accept a return for any unused and unopened consumable item.


* All items must be returned in their orgiginal packaging along with all accessories, parts, and instructions manunals that were shipped with your original order.


Our 30-day return policy starts from the day your product is received.We need to have the return package postmarked within 30 day of the date that your item was delivered (regardless of what date the prouduct was first used).


Note: If we receive your item back in our warehouse and it does not meet our return policy terms, then we may not issue you a refund or send you a replacement.Such a return also will not be sent back to you.


REFUND POLICY

Once your return is received, it will be processed within 2 business days. Shineuri will not be responsible for loss or damage the purchase price of your order. Credit will be issued within 5-7 business days of receiving your returned item.


Note: If we receive your item back in our warehouse and it does not meet our return policy terms, then we may not issue you a refund or send 

you a replacement.




Please noted: 

To return the product, Email us prior to your return and request a return merchandise authorization number and shipping label. Pack the product carefully and include in the package a note with (1) your name, (2) mailing address, (3) phone number, (4) email address, (5) reason for return, and (6) proof of purchase or order number, and (7) specify on the note whether you are requesting a refund or replacement. Write the return merchandise authorization number on the outside of the package.  

Send the product to the following return address:


Shineuri Cookware 

17708 Rowland St. 

City of Industry 

CA 91748