Return and Refund Policy

Last updated: July 30, 2026

Return and Refund Policy

We want you to be completely satisfied with your purchase from Shineuri Kitchen.

Return Window

You have 30 days from the date of delivery to request a return. Items must be unused, in their original packaging, and in the same condition you received them.

Eligibility Requirements

• Item must be unused and in original condition
• Original packaging must be intact
• Proof of purchase (order number or receipt) is required

Non-Returnable Items

• Items that have been used, washed, or show signs of wear
• Items missing original packaging or accessories
• Gift cards
• Final-sale or clearance items

Return Process

1. Contact us at info@shineurikitchen.com with your order number
2. We'll send you a return authorization and return shipping address
3. Pack the items securely in their original packaging
4. Ship the package to the provided return address
5. We'll process your refund within 3-5 business days of receiving the returned item

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrectly shipped.

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 48 hours of delivery with photos. We'll arrange a free replacement or full refund.

Refund Processing

• Refunds are processed to the original payment method
• Refund processing time: 3-5 business days after we receive the return
• Your bank may take an additional 3-10 business days to post the refund

Exchanges

We don't offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order.

Order Cancellations

Orders can be cancelled within 12 hours of placement. Contact us as soon as possible if you need to cancel.

Contact Us

• Email: info@shineurikitchen.com
• Phone: +1 (323) 522-3278